Cubitttown Storage Terms and Conditions

These Terms and Conditions set out the basis on which storage services are provided by Cubitttown Storage. By making a booking, occupying a storage unit, or using any related service, you agree to be bound by these terms. Please read them carefully before entering into a storage agreement. These conditions are intended to create clarity around the storage booking process, payments, cancellations, liability, waste regulations, and the law that applies to the service.

Storage service agreement means the contract between Cubitttown Storage and the customer for the use of a storage unit or associated service. In these terms, references to you and your mean the customer, hirer, or account holder. References to we, us, and our mean Cubitttown Storage. The service is intended for lawful storage only and must not be used in a way that creates risk, nuisance, or legal breach.

When you book self storage with Cubitttown Storage, you confirm that the information you provide is accurate and complete. We may ask for identification, address details, and payment information before a booking is accepted. We may refuse or cancel a booking where we reasonably believe the proposed use would breach these terms, create a health and safety concern, or involve prohibited goods. The booking process may include selecting a unit size, choosing a start date, and accepting the applicable rental charges.

Booking Process

The booking process for Cubitttown Storage is designed to confirm availability, verify the customer, and establish the storage service agreement. A booking is only confirmed when we accept it and, where applicable, receive the required initial payment. Any quotation provided before acceptance is an invitation to treat and does not guarantee availability. The rental period may begin on the date agreed at the point of booking, or on another date confirmed in writing.

You are responsible for checking that the selected unit is suitable for your items. Storage unit sizes, access arrangements, and service features may vary, and it is your responsibility to choose a unit appropriate for the goods stored. We may offer guidance on capacity, but any decision to store your goods in a particular unit remains yours. If you need to change unit size or move to another service level, any revised charge will apply from the date of change.

We may require you to sign a storage agreement, accept an online booking, or confirm the terms before access is granted. If a third party makes a booking on your behalf, that person must have authority to bind you to these terms. The account holder remains responsible for all charges, actions, and compliance with the agreement, even if another person uses the unit or makes arrangements on the account holder’s behalf.

Payments and Charges

All fees must be paid in advance unless we agree otherwise in writing. Charges may include storage rent, reservation fees, administrative fees, lock or key replacement fees, late payment charges, cleaning charges, and any other amounts stated in the service agreement. The price payable is the amount confirmed at the time of booking or as later varied in accordance with these terms. We may change our prices for future rental periods by giving reasonable notice.

Payment must be made by the method we specify at the time of booking or invoicing. If a recurring payment arrangement is used, you must ensure that the payment method remains valid and funded. If a payment fails, we may suspend access, refuse entry, or treat the account as in arrears. Interest or administrative charges may be added to overdue balances where permitted by law and where stated in the agreement.

You must pay all sums due without deduction or set-off unless required by law. If your account remains unpaid, we may exercise our rights under the agreement, including restricting access to the storage unit, recovering amounts owed, or ending the service. If we incur costs in recovering unpaid charges, those costs may be added to your account to the extent allowed by law.

Cancellations, Changes, and Early Termination

You may cancel a booking before the storage period begins by giving notice in the manner we specify. Any refund entitlement will depend on the timing of the cancellation, the type of booking, and whether any non-refundable fees apply. Where a booking has already commenced, charges may remain payable for the period during which the unit was reserved or used. Unless stated otherwise, partial periods are charged as full rental periods in accordance with the agreement.

We may cancel or suspend the service if you breach these terms, fail to pay charges, provide false information, or use the unit in an unlawful or unsafe manner. We may also terminate the agreement if continued storage would expose us to risk, regulatory breach, or a claim by a third party. If termination occurs, you must promptly remove all goods and return any keys, passes, or access devices.

On termination, you remain responsible for all outstanding charges up to the date the unit is vacated and inspected. If you do not remove your items by the termination date, we may treat the goods as abandoned or deal with them in accordance with the contract and applicable law. Any disposal, sale, or removal action will be handled only as permitted by law and after any required notice has been given.

Use of the Storage Unit

You must use the storage unit only for storage of goods belonging to you or goods that you are lawfully entitled to store. The unit must not be used as living accommodation, a workshop, a business premises open to the public, or for any activity that is dangerous, offensive, or unlawful. You must keep the unit clean, secure, and closed when not in use. Access devices must be kept safe and must not be shared with unauthorised persons unless we have agreed otherwise.

You are responsible for packing, protecting, and labelling your goods appropriately. We are not responsible for deterioration caused by insufficient packaging, inherent defects, vermin, humidity, temperature changes, or the nature of the items stored. Items stored should be suitable for ordinary warehouse-style storage conditions unless we have expressly agreed a specialist service. You must not store cash, securities, or items of exceptional value unless we have accepted them in writing.

We may inspect the unit where we reasonably believe it is necessary to protect the safety of persons, property, or the integrity of the storage facility, or to comply with law. Inspection rights do not mean we accept responsibility for the goods or take custody of them. Any inspection will be carried out with reasonable care and, where possible, by giving notice to you in advance.

Prohibited Goods and Waste Regulations

Some goods must never be stored at Cubitttown Storage. Prohibited items include, without limitation, explosives, firearms, ammunition, drugs, stolen goods, hazardous chemicals, toxic substances, radioactive materials, gas cylinders, flammable liquids, and any item whose storage would breach law or pose a risk. You must not store perishable goods, live animals, plants, waste, or items that attract pests or create odour, leakage, contamination, or infestation.

You must comply with all applicable waste regulations. The unit must not be used to dump rubbish, commercial waste, construction waste, electrical waste, tyres, batteries, oils, or other materials requiring specialist disposal unless the arrangement expressly allows it and lawful disposal has been confirmed. You are responsible for ensuring that any waste you bring onto the site is lawfully handled and removed. If any item stored by you becomes waste, you must remove it promptly and dispose of it in accordance with relevant law.

If prohibited goods, abandoned goods, or unlawful waste are discovered, we may take immediate steps to protect safety and legal compliance. This may include removing items, notifying authorities, arranging specialist handling, or terminating the agreement. All reasonable costs arising from prohibited goods, contamination, cleaning, pest control, disposal, or enforcement action may be charged to you where permitted by law. You remain responsible for any breach caused by your goods, acts, or omissions.

Liability and Insurance

We will exercise reasonable care and skill in providing the storage service, but the service is provided on a self-storage basis. Except where law says otherwise, we are not liable for loss or damage arising from your failure to comply with these terms, from the nature of the goods, or from events outside our reasonable control. This includes loss caused by incorrect packing, inherent vice, mould, corrosion, infestation, or items stored in breach of the agreement.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under law. Subject to that, our liability for any proven loss will be limited to the amount required by law and, where permitted, to the lesser of the value of the goods affected or the insurance cover or compensation cap stated in the agreement. We do not accept responsibility for consequential loss, loss of profit, or loss of business unless required by law.

You are strongly encouraged to arrange appropriate insurance cover for your goods throughout the storage period. Any insurance arranged by you must reflect the full replacement value of the items stored and any particular risks associated with them. If we offer insurance or assistance with insurance, this does not change your obligation to ensure adequate cover is in place. You remain responsible for notifying your insurer of any relevant facts required by the policy terms.

Access, Security, and Customer Responsibilities

You must comply with all access procedures, site rules, and reasonable instructions given by us. We may control access for safety, security, maintenance, or legal reasons. If you give another person permission to access your unit, you are responsible for their conduct and for any loss or damage they cause. You must not obstruct access routes, fire exits, service areas, or neighbouring units.

If your access method, key, code, or padlock is lost or compromised, you must inform us promptly. We may charge for replacement, reset, or additional security measures. We are not responsible for unauthorised access resulting from your failure to keep security information confidential. You must take reasonable steps to secure the unit, and you must ensure that the unit is locked properly after each visit.

Where the agreement requires a deposit, you must keep the deposit in place until all charges are settled and the unit has been returned in acceptable condition. We may apply the deposit against outstanding fees, damage, cleaning, or other lawful charges. Any remaining balance will be dealt with in accordance with the agreement after final inspection and reconciliation of the account.

Events Beyond Our Control

We will not be liable for delay or failure to perform our obligations where caused by events beyond our reasonable control. These may include fire, flood, storm, power failure, industrial action, epidemic, civil disturbance, acts of government, terrorist acts, or failure of utilities or third-party systems. If such an event occurs, we may take reasonable steps to reduce disruption, alter access, or temporarily suspend part of the service.

If an event beyond our control materially affects the service for a prolonged period, either party may have rights to end the agreement in line with the contract and applicable law. Any amount already paid will be handled fairly in accordance with the relevant circumstances and the terms that apply to the period affected. We will not be responsible for losses that could not reasonably have been avoided.

If a claim is made against us arising from your goods, your breach of the agreement, or your unlawful conduct, you may be responsible for reimbursing us for reasonable costs, losses, and expenses incurred as a result, except where such reimbursement would be unlawful. This indemnity does not apply where the loss is caused by our own breach or negligence to the extent liability cannot be excluded.

Governing Law and General Terms

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the law of England and Wales. The courts of England and Wales will have exclusive jurisdiction unless mandatory law requires otherwise. If you are using the service as a consumer, any rights you have under consumer protection law remain unaffected.

If any part of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in force. No failure or delay by us in exercising any right or remedy will operate as a waiver of that right or remedy. Any variation to these terms must be made in writing or in another form we accept. The version of the terms in force at the time of your booking will apply unless a later change is required by law or expressly agreed.

These terms are intended to provide a clear framework for the storage service, from booking to end of hire. By continuing to use the service, you confirm that you understand the booking process, payment obligations, cancellation rules, limits on liability, waste regulations, and the governing law. If you do not agree to these terms, you should not proceed with the booking or use of the storage unit.