Storage Cubitt Town Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Cubitt Town provides storage, removal, and related services to consumers and business customers in the United Kingdom. By placing a booking, paying a deposit, using our services, or accessing any storage unit or facility we make available to you, you agree to be bound by these Terms and Conditions.
If you do not agree to these Terms and Conditions, you must not proceed with a booking or use our services. We recommend that you read this document carefully and retain a copy for your records.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, company, or organisation requesting or using our services.
Services means any storage, removal, packing, transport, loading, unloading, or ancillary services that we provide.
Storage Facility means any premises we operate or arrange for the storage of your goods.
Goods means the items that you request us to store, remove, handle, or transport.
Contract means the agreement between you and Storage Cubitt Town, incorporating these Terms and Conditions and any written quotation or confirmation we issue.
2. Scope of Services
Storage Cubitt Town offers storage and removal services, including but not limited to collection and delivery of goods, short-term and long-term storage, and associated handling. The specific services to be provided will be described in the quotation or booking confirmation issued to you.
We reserve the right to refuse any service request at our discretion, including where we consider that the goods are unsuitable for storage or removal, or where we reasonably believe our staff or property may be put at risk.
3. Booking Process
3.1 Quotations
We may provide a quotation based on the information you supply about the volume, nature, and location of your goods, access conditions, and required dates. Quotations are typically estimates and not guaranteed unless expressly stated as a fixed price. Quotations are valid for a limited period specified at the time of issue; if no period is specified, they are valid for 30 days.
3.2 Making a Booking
A booking is deemed to be made when you accept our quotation or otherwise confirm that you wish to proceed, and we acknowledge your booking. Bookings are subject to availability of staff, vehicles, and storage space on the requested dates. We may request additional information to finalise your booking.
3.3 Amendment of Bookings
If you wish to change the date, time, or scope of the services after making a booking, you must tell us as soon as possible. We will use reasonable efforts to accommodate changes but cannot guarantee availability. Changes may result in an adjusted quotation and additional charges.
4. Payments and Charges
4.1 Deposits
We may require a deposit at the time of booking, particularly for removal services or for the initial storage period. The deposit amount and due date will be confirmed to you during the booking process.
4.2 Service Fees
Unless otherwise agreed in writing, removal and transport service fees are payable on or before the date of service. Ongoing storage fees are normally payable in advance, on a weekly or monthly basis as specified in your Contract.
4.3 Payment Methods
We accept common UK payment methods as communicated to you during booking or invoicing. Payment must be made in pounds sterling. You are responsible for any bank or transaction charges incurred when making payment.
4.4 Late or Non-Payment
If you do not pay any amount due under the Contract on time, we may:
a. Suspend or refuse to provide further services, including access to your storage unit.
b. Charge interest on overdue amounts at the statutory rate applicable in England and Wales.
c. Apply charges for late payment reminders or administrative costs reasonably incurred.
4.5 Lien and Sale of Goods
We have a lien over your goods for all sums due under the Contract. If any sum remains unpaid after reasonable notice, we may, in accordance with applicable law, sell or dispose of some or all of the goods to recover outstanding amounts and reasonable costs of sale or disposal. Any surplus funds after deduction of amounts due will be held for you for a reasonable period.
5. Cancellations and Postponements
5.1 Your Right to Cancel or Postpone
You may cancel or postpone your service by providing us with notice. Different services may require different notice periods; these will be stated on your quotation or booking confirmation. Where no specific period is stated, we request at least 48 hours' notice before the scheduled service time.
5.2 Cancellation Charges
If you cancel or postpone within the required notice period, we will usually refund any deposit paid for services not yet provided, subject to any non-refundable costs we have already incurred on your behalf. If you cancel or postpone without sufficient notice, we may apply a cancellation charge, which may include part or all of the quoted service fee, to cover losses and costs resulting from the short notice.
5.3 Our Right to Cancel or Amend
We may cancel or amend the services if:
a. You fail to pay any required deposit or fee by the due date.
b. We are unable to access the premises or storage unit safely.
c. Circumstances beyond our reasonable control make it impracticable to provide the services, such as severe weather, accidents, or transport failures.
In such cases, we will notify you as soon as reasonably possible and, where appropriate, offer an alternative date or refund any payments for services not supplied.
6. Your Responsibilities
6.1 Accurate Information
You must provide complete and accurate information about the goods, property access, parking restrictions, and any other factors that may affect the services. Failure to disclose relevant information may result in additional charges, delays, or inability to complete the service.
6.2 Access and Parking
You are responsible for ensuring adequate access for our staff and vehicles at collection, delivery, and storage locations. This includes obtaining any necessary permissions, permits, or authorisations from property owners, building managers, or local authorities. You are responsible for any fines or penalties arising from your failure to secure appropriate permission.
6.3 Packing and Preparation
Unless you have booked a packing service, you are responsible for ensuring that goods are properly packed, labelled, and secured for removal and storage. Fragile or high-value items must be protected appropriately. We are not liable for damage caused by inadequate or improper packing carried out by you or a third party.
7. Items Not Accepted for Storage or Removal
You must not submit for removal or storage any goods that are prohibited, unsafe, or unsuitable, including:
a. Hazardous, flammable, explosive, corrosive, or toxic materials.
b. Perishable goods or food items that may decay or attract vermin.
c. Living plants or animals.
d. Illegal goods or substances.
e. Waste or items intended for disposal rather than storage.
If such items are discovered, we may refuse to store or transport them, and you may be liable for any resulting loss, damage, or regulatory action.
8. Waste and Environmental Regulations
8.1 Waste Restrictions
Our services are not intended for the disposal of waste. You must not use our storage units or vehicles to store or transport waste, refuse, or materials that require specialised handling or disposal under UK environmental or waste regulations.
8.2 Prohibited Waste
Prohibited waste includes, but is not limited to:
a. Household refuse and black bag waste.
b. Clinical or medical waste.
c. Asbestos or materials containing asbestos.
d. Chemical or industrial waste.
e. Electrical or electronic equipment requiring specific disposal methods, unless expressly agreed in writing as part of a separate service.
8.3 Customer Liability for Waste
If you breach these waste restrictions, you will be responsible for all costs and liabilities incurred by us, including cleaning, decontamination, lawful disposal, and any penalties or claims arising from improper storage, transport, or disposal of waste.
9. Liability and Insurance
9.1 Our Duty of Care
We will exercise reasonable care and skill in providing the services. However, our liability is subject to the limitations set out in this section and elsewhere in these Terms and Conditions.
9.2 Limitation of Liability
To the maximum extent permitted by law, we are not liable for:
a. Loss or damage arising from your failure to comply with these Terms and Conditions.
b. Loss or damage caused by inadequate packing or preparation where packing was not carried out by us.
c. Damage to items that are inherently fragile or in poor condition, including but not limited to glass, stoneware, and items already damaged or defective.
d. Indirect or consequential loss, including loss of profits, revenue, or opportunity.
9.3 Maximum Liability
Unless otherwise agreed in writing, our total liability for loss of or damage to your goods, whether arising from negligence, breach of contract, or otherwise, shall be limited to a reasonable amount consistent with standard industry practice for similar services. We may offer enhanced liability cover or insurance at additional cost; details will be provided on request where available.
9.4 Exclusions
We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.
10. Customer Insurance
We strongly recommend that you maintain suitable insurance for your goods whilst in transit and in storage, either through your own policy or any cover we make available. It is your responsibility to check your insurance arrangements and ensure that your goods are adequately protected.
11. Access to Stored Goods
11.1 Access Rights
Subject to payment of all fees due and compliance with these Terms and Conditions, you may access your stored goods during our advertised opening hours or at such times as we may agree. We may require reasonable advance notice for access, especially where goods are stored in shared or secure areas.
11.2 Security Measures
We may implement security measures such as locks, entry codes, and surveillance. You must keep any access codes or keys secure and not share them with unauthorised persons. You are responsible for the actions of anyone you permit to access your goods.
12. Termination of Storage
12.1 Ending the Contract by You
You may terminate your storage agreement by providing us with reasonable notice, typically at least 14 days, unless a different period is specified in your Contract. You must remove all goods and leave the storage unit clean and free of waste.
12.2 Ending the Contract by Us
We may terminate the storage agreement with reasonable notice if:
a. You are in serious or persistent breach of these Terms and Conditions.
b. Fees remain unpaid after reminders and reasonable opportunities to pay.
c. Continued storage becomes impracticable due to legal or operational reasons.
If we terminate the Contract, we will provide you with a deadline to collect your goods, after which we may exercise our lien and rights of sale or disposal in accordance with section 4.5.
13. Data Protection and Privacy
We may collect and process personal data about you in order to provide the services, manage your account, comply with legal obligations, and improve our operations. Personal data will be handled in accordance with UK data protection law. By using our services, you consent to the collection and use of your personal data as reasonably necessary for these purposes.
14. Complaints and Dispute Resolution
If you have any concerns about our services, you should raise them with us as soon as possible so that we can investigate and attempt to resolve the issue. We will handle complaints fairly and in good faith. If a dispute cannot be resolved directly, either party may pursue any remedies available under English law.
15. Changes to These Terms and Conditions
We may update these Terms and Conditions from time to time, for example to reflect changes in the law, regulatory requirements, or our business practices. The version in force at the time of your booking or renewal of storage will normally apply to that Contract. We may notify you of significant changes where they materially affect your rights or obligations.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any Contract between you and Storage Cubitt Town, are governed by and construed in accordance with the laws of England and Wales. You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By proceeding with a booking or using our storage or removal services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
